поваренная книга не найдена на сервере шеф-повара

Вы должны сделать следующее:

SELECT cr.review_sk, 
       cr.cs_sk, 
       cr.full_name,
       tolist(to_char(cf.fact_date, 'mm/dd/yyyy')) "appt",
       cs.cs_id, 
       cr.tracking_number
from review cr, cs, fact cf
where cr.cs_sk = cs.cs_sk
       and UPPER(cs.cs_id) like '%' || UPPER(i_cs_id) || '%'
       and row_delete_date_time is null
       and cr.review_sk = cf.review_wk (+)
       and cr.fact_type_code (+) = 183050
GROUP BY cr.review_sk, cr.cs_sk, cf.fact_date, cr.tracking_number, cs.cs_id, cr.full_name
ORDER BY cs.cs_id, cr.full_name;